Helium Balloons standard terms and conditions

Helium Balloons offers to supply helium filled balloons and event decorating selected by you. We only use professional quality decorating balloons (latex and foils). For your safety we ask that you do not inhale helium gas directly or attempt to syphon it off. Latex balloons will last approx 12 hours when filled with helium gas (depending on climate) and foils on average between 6-10 days.

Ordering and payment
By placing an order:

1. You accept our terms and conditions
2. You authorise payment taken for the order.

All helium balloon orders must be paid for prior to delivery. We accept all major credit cards and for your security and peace of mind we use DPS secure credit card system. We accept no responsibility for any order delayed as a result of incorect payment details being given. At the time of ordering you must provide a correct daytime phone number and email address. Failure to provide this may result in the order not being delivered.

Delivery
Orders for helium balloons need to be placed and confirmed by 3pm on any working day for same day delivery.

Goods on hire for event decorating
All props, equipment and decor are the property of Helium Balloons and may not be taken or sold. The prices quoted are for hire unless clearly indicated as 'sale' items.

Rental period
All goods hired are only guaranteed for the actual day of the event. We will try to accommodate any special requirements for early delivery, however, we reserve the right to alter delivery and clearing times. We will ensure that this in no way impacts on the actual event. Late returns will be subject to additional daily return charges.

Substitution
Market conditions may require us to subsititute balloons or event decor. Where time permits we will contact you regarding alternatives. Helium Balloons reserve the right to artistic license on design, and will replace any design or product with that of an equal or higher value than the price quoted.

Set-up times
Please check carefully the confirmed times of delivery, set-up and clearing times as stipulated on your quotation.

Payment for helium balloons and balloon bouquets
Payment is required at confirmation of order. We accept all major credit cards.

Payment for event decorating
A 50% deposit is required for event decorating over the value of $1000. Full payment is required 5 working days prior to the event. If full payment is not received 5 working days before event the order is automatically cancelled and the deposit is non refundable.

Cancellation of helium balloons
Cancellations will be accepted over the phone, by mail or email.
- Cancellation 3 days prior to delivery or pick up, 30% cancellation fee charged.
Allow 5 working days for refund to be sent.


Cancellation for event decorating
Cancellations must be received in writing and the following terms apply:
- Cancellation 14 days prior to event, 25% cancellation fee charged.
- Cancellation 7 days prior to event 40% cancellation fee charged.
Allow 5 working days for refund to be sent.

Helium Balloons
PO Box 106-439
Auckland City Postshop

Refunds and complaints
We will not accept returns (unless as a claim for damaged goods) for unwanted balloons, chocolates, and/or gift or event decorations. Damaged goods need to be returned in original packaging, in new and unused state, within 5 working days of the delivery date to: Helium Balloons, PO Box 106-439, Auckland City Postshop. Failure to follow these guidelines may result in the claim being rejected. In the event of a claim, settlement will be limited to the value of the goods and the return of the postage (if applicable) and will in no way extend to consequential loss, however caused.

Helium Balloons
PO Box 106-439
Auckland City Postshop

Creative property
All designs and concepts in your proposal have been developed by Helium Balloons NZ and considered to be of a proprietary nature. They remain the property of Helium Balloons NZ. Should you wish to utilise any concepts, ideas in the proposal without retaining our services a creative consultancy fee can be negotiated. The proposal presented remains the property of Helium Balloons NZ.